J.D. Power released a report on 2/18/10 based on surveying passengers about their overall airport satisfaction. Airports were put into 3 categories - large (30 mil+ passengers per year), medium (10-30 mil passengers per year), small (-10 mill passengers per year)
Indianapolis falls into the small category. Rankings were based on a 1,000 point scale. The areas of greatest impact were speed of baggage return, ease of check-in and baggage check, comfort in airport terminal and the amount of time required for security check in.
Indianapolis came in FIRST PLACE in it's category with a rating of 777!!!!!!! No surprise to me - but it gives a little backbone to all my bragging.
Even better is that the medium winner only had a rating of 742 and the large winner only had a rating of 705. So if there was a Westminster airport of the year - Indianapolis would be BEST IN SHOW!!!!
If you haven't been to the new and improved airport (which opened its new terminal in November of 2008) - it's worth checking out, even if you aren't catching a flight. Bright, open, classy, classic, comfortable are just a few of the words that come to mind. And for those of you who share my nostalgia - even though it is known as the Indianapolis International Airport - the terminal building itself is called the Weir Cook terminal with a display paying homage to its namesake.
http://www.indianapolisairport.com/
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